Returns and Exchanges We trust you will love your Wallace Rose purchase. You are welcome to return any online full price item if unsuitable. A refund, credit or exchange will be issued if notification is made within 48 hours of receipt of delivery. Please direct all correspondence to shop@wallacerose.co.nzItems must be returned within 7 days. A credit or refund will be given on return of the item, less shipping costs. Garments must be in unworn, unlaundered, perfect, saleable condition with original tags still attached for this to apply. Shipping costs for returns are the responsibility of the purchaser, and we will not accept items without a tracking number nor take responsibility for items lost in the post. For peace of mind, we suggest you return with a traceable insured courier or post.
Please direct returns to:
Wallace Rose 186 Ponsonby Rd, Ponsonby Auckland 1011 New Zealand
Sale Items: We do not offer refunds on any SALE items. Under special circumstances we may offer an exchange or store credit. Please choose carefully.
Faulty Garments We will replace any faulty product as per The Consumer Guarentee Act. Please advise us within 48 hours of delivery, so that we can arrange a replacement to be sent to you on return of the faulty item. Should a replacement not be available, we will provide a credit or refund for the item. For items that have been worn or laundered, credits or refunds are not issued, unless the fault cannot be remedied by us. If the fault is with us, we will repair and return, or provide a replacement should one be available.Items that are damaged as the result of wear and tear, or incorrect laundering are not deemed to be faulty. Please follow our aftercare instructions carefully. For dry clean only garments, please choose a trusted and respected dry cleaner.
